Privacy Policy for Mountie Muscle
At Mountie Muscle, your privacy is paramount. This policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform, engage with our services, or attend our events. We are committed to transparency and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect various types of information to provide and improve our fitness and wellness services. This information may include:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, and payment information (e.g., credit card details) when you register for programs, classes, or nutritional counselling.
- Health and Fitness Information: To tailor personalized training programs, nutritional counselling, and facilitate physiotherapy referrals, we may collect information regarding your fitness goals, health history, injuries, dietary preferences, and current physical condition. This sensitive data is collected with your explicit consent.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and the time and date of your visit.
- Communication Data: Records of your communications with us, including inquiries through our website forms or direct emails.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver our fitness and wellness services effectively:
- To provide and manage personalized training programs, group fitness classes (HIIT, yoga, spin), nutritional counselling, and athletic performance coaching.
- To process transactions for our services and manage your account.
- To communicate with you regarding your services, appointments, updates, and promotional offers relevant to Mountie Muscle.
- To facilitate appropriate physiotherapy referrals, with your explicit consent.
- To improve and personalize your experience on our online platform and our service offerings.
- To administer corporate wellness initiatives and Renaissance-themed fitness events.
- For internal record keeping, analytics, and business operations.
- To comply with legal obligations and resolve disputes.
3. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, website hosting, email communication services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Physiotherapy Referrals: With your explicit consent, we will share relevant health information with qualified physiotherapy partners to facilitate your referral.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
The security of your data is critically important to us. We implement a variety of technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use industry-standard encryption for data transmission and secure servers for storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- withdrawing consent: You have the right to withdraw your consent at any time where Mountie Muscle relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance user experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us:
- By Mail:
- Mountie Muscle
- 789 Maple Leaf Lane, Suite 201
- Vancouver, British Columbia, V6B 3Y7
- Canada